The Role of Artificial Intelligence (AI) and Gamification at Workplace: An HR Perspective

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In today's fast-changing world, technology is playing a vital role. It has evolved like never before. The application of AI and gamification has significantly increased in the workplace. The full potential of AI applications in the organisation is still to be explored. Further, various processes of HR, like recruitment and selection, as well as training and development programs, are using AI and gamifying the processes to satisfy the expectations of dynamic and cutthroat workplaces. These have been considered to be an emerging and powerful tool to enhance employee engagement in organisations. The chapter has discussed the conceptual foundations of AI and gamification in the workplace. Further, it has discussed the rationale, advantages, and challenges involved in their application. A few cases of the companies as examples are also discussed in the chapter. It finally tries to give certain solutions to the challenges involved.