Leveraging Queuing Theory for Efficient Electronic Business Management in Supermarkets: A Case Study of Giant Stores in the Gulf Region

The COVID-19 pandemic, caused by the novel coronavirus, has significantly altered the social and commercial landscape. The impact has been particularly severe for entrepreneurs and local giant stores, leading to substantial losses. This study aims to provide support for giant stores to operate efficiently within the constraints of social distancing measures. It explores the integration of technology to maintain social distancing and streamline the entire purchasing process effectively. The study focuses on the implementation of an electronic queue system, offering insights into how giant stores can adopt this technology to mitigate the spread of the virus and achieve positive outcomes.