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Digital Transformation of African SMEs: Understanding Digital Transformation

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While the current literature has enhanced our understanding of specific aspects of digital transformation, we lack a comprehensive representation of the nature of this transition and the effects it has on SMEs in Africa. Small and medium businesses (SMEs) in Africa are largely responsible for the region's economic growth and development. Digital transformation (DT) of organisations improves resilience; nevertheless, SMEs in Africa have been hesitant to adopt DT due to a number of obstacles. The findings reveal the importance of mobile phones and social media of DT in boosting SMEs in Africa. It has also established digital technology and user experience as the main dimensions of DT.

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